Indian electric two-wheeler manufacturer Okinawa has announced a 24x7 Road Side Assistance (RSA) programme for its customers. The RSA service is available on its two electric scooters, the I-Praise and Okinawa Ridge+.
Under the program, customers can avail three free RSA services. Among the three free services under RSA, customers can use two free towing services. The RSA program will also address issues like:
- Flat Tyre repair
- Onsite repair
- Key Lockout Services
- Cab service to the customer
- Assistance on phone
In case the scooter runs out of battery, it can be towed to a charging point for free (for first 40 km). The vehicle can also be taken to the Okinawa dealership in case of a mechanical failure. Speaking about the new RSA Program for its electric scooters, Jeetender Sharma, Founder & Managing Director, Okinawa Autotech, said:
Environment needs to be understood at a macro-level. At Okinawa, we believe in not only promoting ‘Green Mobility’ while contributing to a sustainable environment for citizens of India but also in building a safe driving environment for our customers. Therefore on this World Environment Day, we are introducing a Road Side Assistance Program for our customers with the motto of ‘You Never Ride Alone’.
Sharma further added:
We want to assure our customers that they are safe on the road and will never be stranded in case of emergency situations through our RSA. The initiative aims to resolve on-road problems faced by the customer through a 24/7 helpline and personal assistance. Our focus is on increasing customer satisfaction by providing an excellent after sales experience in addition to high-quality make in India products. This initiative further showcases our thought-process for customers – #Okinawacares4you.
The new initiative is one of the ways to improve ownership experience and further boost the sales of the Okinawa electric scooters. The company hopes that the new FAME-II subsidy will help improve sales. A report from last month claimed that it targets one-lakh unit sales in this financial year. In comparison, it sold 45,000 units in FY2018-19. It also plans to expand its reach across the country with new dealerships.