IAB Report – Indian vehicle owners complaining of fewer issues: JD Power Asia Pacific

Karthik

Karthik H, A bit of a car freak and a bike nut, and a fan of trucks and technology too. Expect sharp stories that focus on those four fronts. As always, stay tuned to IndianAutosBlog.com for quick and unassuming updates from across the world.

Maruti and Toyota come on top.

Vehicle dependability in India is going up, with more owners complaining less about problems with their vehicles, says a report issued by JD Power Asia Pacific. A total of 38 percent of respondents mentioned that they were experiencing no problems with their vehicles.

The report, officially titled the J.D. Power Asia Pacific 2014 India Vehicle Dependability Study (VDS), is now in its 7th year and takes into account original owners of vehicles that are at least 30-42 months old in 169 problem symptoms across 9 vehicle categories.

JD Power Asia Pacific - Vehicle Dependability Survey 2014 results

In absolute terms, people reported 218 problems per 100 vehicles (PP100) in 2014, compared to the 280 PP100 last year. The study also reveals that although owners of diesel-powered vehicles reported more problems than petrol-powered vehicles, the disparity between the two is coming down. In 2012, the gap between the PP100 in diesel and petrol powered vehicles was 71 and this has come down to 22 PP100 in the recent survey.

Problems like uneven tire wear, excessive misalignment and unusual suspension noises were most common amongst owners of diesel-powered vehicles. Noise-related issues, possibly one of the most common problems with diesel vehicles, have also come down from 47 PP100 in 2011 to 32 PP100 in 2014.

The study took into account 70 vehicles in 12 vehicle segments. Maruti Suzuki and Toyota have 2 models in their respective categories, with the Swift Dzire ranked best in the entry midsize segment and SX4 highest in the midsize segment. For Toyota, the Innova ranks best in the MUV/MPV segment, with the bigger Fortuner leading in the SUV segment.

JD Power Asia Pacific – Vehicle Dependability Survey 2014

[Can’t view the document? Head to SlideShare]

Contribute to IAB
Submit Spyshots & get Bragging rights! Click Here
Custom Mods on your ride? Get it featured on IAB Submit

Toyota Innova News & Updates

2017 Toyota Fortuner TRD Sportivo bumper at the 2017 GIIAS Live

2017 Toyota Fortuner TRD Sportivo – 2017 GIIAS Live

Toyota Innova Venturer with body graphics at GIIAS 2017 right front three quarters

Toyota Innova Venturer with body graphics – GIIAS 2017 Live

MY 2017 Toyota Fortuner Thailand price increase

Toyota Fortuner gets new 2.4 V 4WD variant and added features in Thailand

Indonesian-spec Toyota Fortuner TRD Sportivo front

New Toyota Fortuner TRD Sportivo spotted, could debut at GIIAS 2017

2016 Toyota Fortuner front launch live

Toyota Fortuner records its highest ever monthly sales in India

Cars24 Toyota Fortuner

Where Should You Sell Your Used Car In India?