Toyota Camry – causing more problems for Toyota in US
Toyota is completely focused on customer service in the US. That is definitely good. Providing the best customer service is key to growth and loyalty.
Bob Carter, Vice President, Toyota Group remarked -
We have a singular focus today – taking care of the customers on an individual basis. That’s everything that we are doing. Quite frankly, nothing else is important.
I read through Mr.Carter’s remark twice before making any logical conclusions. Focusing on customer service is fine and he could have stopped with that.
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