Tata Motors introduces 24X7 Roadside assistance

Vebo

Vebo Vebo,

Tata Motors has introduced its 24X7 roadside assistance scheme for its cars and utility vehicles. The car maker will no doubt have a hard time if all the taxi operators contact this assistance 😉

The 24X7 Roadside assistance will offer ‘hassle free service’ to Tata customers in the event of breakdown at any time, whether its day or night, as the name already suggests.

Tata 24X7 Roadside assistance Toll free number- 1800 209 66 88

This assistance has been launched in association with My TVS (a division of T.V Sundram Iyengar & Sons Ltd) which has a network of over 2000 service stations spread all across the country, excluding certain parts of north-east and J&K.

That’s very interesting as Fiat’s sales and service in India is handled by Tata Motors, which was earlier taken care of by TVS in south India. Fiat had part ways with TVS and several reports pointed that the reason behind the Italian Auto major’s move was because they were disappointed with TVS’s work.

So Fiat won’t have a say in this move? I mean, Fiat’s engines and gearboxes are all over Tata’s future models, so they will have a right to comment.

The 24X7 scheme is automatically valid to all those cars which have been bought after 1st Feb for the duration of the warranty period. But If your car is registered before it, you don’t have to worry because Tata is offering service for a nominal annual membership fee in due course of time for existing consumers. Whether Fiat cars are also covered under this assistance is not known yet.

Press Release

NEW DELHI, February 2, 2009: Tata Motors has commenced its ‘24×7 On-Road Assistance’ programme for the company’s cars and utility vehicles.

The programme will offer Tata Motors’ customers speedy and hassle free service in the event of a breakdown at any time of the day or night. Customers can access the service through a dedicated toll-free number: 1800 209 66 88.

Through the ‘24×7 On-Road Assistance’ programme, customers can be assured of service at any time and at any place.

‘24×7 On-Road Assistance’ is being launched in association with MyTVS (a division of T V Sundram Iyengar & Sons Ltd). MyTVS has a network of over 2000 authorised service providers across country, excluding certain parts of the north-east and the state of Jammu&Kashmir. The authorised service providers are well equipped in terms of tools, trained manpower, parts and vehicles to attend to repairs on site. The authorised service providers will attend to customers and tow the vehicle to the nearest workshop in the event of a breakdown.

The ‘24×7 On-Road Assistance’ programme covers services such as: wheel change through spare wheel, arrangement of fuel, opening the vehicle in the event of a key lock-out, rectifying electrical problems related to the battery and fuse, on-spot repairs for complaints that can be attended to on site, and car to car towing or winching and towing.

The ‘24×7 On-Road Assistance’ programme will be automatically available to all new Tata passenger vehicles purchased on or after February 1, 2009 for the duration of the warranty period. This service will also be available in due course to existing Tata Motors customers for a nominal annual membership fee. Customers can avail of this service by paying the annual membership fee at the dealerships or on the spot, to the authorised service provider, in the event of a breakdown.

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