For a ninth consecutive year, Maruti Suzuki ranks highest in customer satisfaction with authorized dealer service in India, according to the J.D. Power Asia Pacific 2008 India Customer Service Index (CSI) Study.This study measures satisfaction among vehicle owners during the first 12 to 18 months of ownership – warranty period. Seven factors are considered to determine the quotient of satisfaction (listed in order of importance): problems experienced; service quality; user-friendly [ Read More ]
